User Data Deletion Instructions
Last updated: May 2026
Classy Clean of JAX respects your right to control your personal information. If you would like us to delete the personal data we hold about you — including your account, contact details, job history, photos, messages, and any data we received through third-party sign-in providers (such as Google, Apple, or Facebook) — you can request deletion at any time using one of the methods below.
How to request data deletion
Email us
Send a deletion request to support@classycleanofjax.com with the subject line "Data Deletion Request". Please include the email address, phone number, or full name on file so we can locate your account.
Call or text
Call us at (904) 290-3575 and ask to have your data deleted. We will verify your identity before processing the request.
From your customer portal
Sign in at classycleanofjax.com/customer/login, open your profile, and use the "Request Account Deletion" option to submit your request directly.
What gets deleted
- Your customer or employee portal account and login credentials
- Your name, email, phone, and address
- Job photos, notes, and feedback you submitted
- Marketing preferences and message history
- Any profile data we received from third-party sign-in providers (Google, Apple, Facebook)
What we are required to keep
For legal, tax, and accounting reasons we are required to retain certain financial records — such as paid invoices, receipts, and payroll entries — for up to seven (7) years. These records are kept in a restricted accounting system and are not used for marketing or shared with any third parties.
Response time
We will confirm receipt of your request within 5 business days and complete the deletion within 30 days. If we need additional information to verify your identity, we will reach out to the contact details on file.
Questions?
If you have questions about this process or our broader privacy practices, please review our Privacy Policy or contact us at support@classycleanofjax.com.