Agreement to Terms

By accessing or using the services of Classy Clean of JAX ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

Classy Clean of JAX provides professional cleaning services for residential and commercial properties in the Jacksonville, Florida area. Our services include but are not limited to regular cleaning, deep cleaning, move-in/move-out cleaning, and specialized cleaning services.

Portal Accounts

When you create a customer or employee portal account, you agree to:

Provide accurate and complete information during registration
Maintain the confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account
Use the portal only for its intended purposes

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or unauthorized activities. Employee portal accounts are provided for work-related purposes only and remain the property of Classy Clean of JAX.

Photography & Documentation

By using our services, you consent to the following:

Our cleaning team may take before and after photos to document job quality and completion
Photos are stored securely and accessible through your customer portal
Photos may be used for internal quality control, training, and dispute resolution
We will obtain separate written consent before using any photos for marketing, advertising, or promotional materials
You may request deletion of photos subject to our data retention policy

Electronic Communications

By providing your email address and using our services, you consent to receive service-related communications electronically, including:

Invoices and payment receipts
Payment reminders for overdue balances
Appointment confirmations and reminders
Service updates and notifications
Job completion confirmations with photo documentation

You may opt out of promotional and marketing emails or text messages at any time. However, service-critical notifications (such as invoice delivery, payment reminders, and appointment confirmations) cannot be opted out while you are an active customer with outstanding services or balances.

SMS/Text Messaging Terms

By opting in to our SMS program (Classy Clean of JAX Notifications), you consent to receive automated text messages from Classy Clean of JAX at the mobile number you provide. Messages may include:

Appointment reminders and schedule confirmations
Job completion alerts
Invoice delivery and payment reminders
Service updates and notifications

Frequency: Message frequency varies; typically 2–8 messages per month depending on your service schedule.

Msg & data rates may apply. Contact your wireless carrier for details about your text plan.

Opt-Out: Text STOP to any message to cancel. You will receive a one-time confirmation and no further messages will be sent unless you re-subscribe.

Help: Text HELP for assistance, or call (904) 290-3575.

SMS consent is not required as a condition of purchasing any goods or services from Classy Clean of JAX.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We are not responsible for messages that are delayed or undelivered due to conditions outside our control, including issues with your wireless carrier or device.

Scheduling and Access

You agree to provide safe access to your property at the scheduled time. If access cannot be provided, please notify us at least 24 hours in advance. We are not responsible for incomplete services due to access issues, including locked doors, malfunctioning security systems, or pets that prevent our staff from safely completing their work.

Cancellation Policy

We require at least 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. No-shows without prior notice will be charged the full service amount.

Payment Terms

Payment is due upon completion of services unless other arrangements have been made. We accept cash, check, and major credit cards. For recurring services, payment may be processed automatically according to your selected billing schedule.

Invoices are due within 15 days of issuance unless otherwise specified
Late payments may incur a fee of 1.5% per month on outstanding balances
Accounts more than 30 days past due may result in service suspension
We reserve the right to send payment reminders via email at 3, 7, 14, and 30 days past due

Data Retention

We retain your information according to the following schedule:

Service records and invoices: 7 years (for tax and legal purposes)
Job photos: 2 years after service completion
Account data: 1 year after account deactivation
Communication logs: 2 years

You may request deletion of your data by contacting us. However, we may retain certain information as required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

Satisfaction Guarantee

We strive to provide excellent service on every visit. If you are not satisfied with our work, please contact us within 24 hours and we will return to address any concerns at no additional charge. Before and after photos may be used to assess and resolve quality disputes.

Liability

While we take great care in our work, Classy Clean of JAX is not responsible for:

Damage to items of extraordinary value not disclosed prior to service
Pre-existing damage or wear
Items left in pockets of clothing
Damage caused by defective materials or surfaces
Loss of data or access due to portal account suspension resulting from violations of these terms

Please secure or remove valuable, fragile, or irreplaceable items before our arrival. Any claims for damage must be reported within 24 hours of service.

Health and Safety

For the safety of our staff, please inform us of any hazardous materials, aggressive pets, or health conditions (such as contagious illnesses) that may affect our ability to safely provide services. We reserve the right to refuse or discontinue service if conditions are deemed unsafe.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We may notify you of significant changes via email or through the customer portal.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from these terms or our services shall be resolved in the courts of Duval County, Florida.

Contact Us

If you have questions about these Terms of Service, please contact us at:

Classy Clean of JAX
Email: support@classycleanofjax.com
Phone: (904) 290-3575