Privacy Policy

Introduction

CLASSY CLEAN OF JAX LLC, doing business as Classy Clean of JAX ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and mailing address when you request a quote or schedule services.
• Property Information: Details about your home or business including square footage, number of rooms, and special cleaning requirements.
• Payment Information: Credit card numbers and billing addresses for payment processing (handled securely by our payment processor).
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Portal Account Data: Login credentials (email and encrypted password), account preferences, and notification settings when you create a customer or employee portal account.
• SMS Consent Data: Phone numbers provided for text message notifications, opt-in consent records, and messaging preferences.
• Photos and Images: Before and after photos taken by our cleaning team to document job quality and completion.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process your service requests and payments
• Send you confirmations, reminders, and updates about your appointments
• Respond to your comments, questions, and customer service requests
• Send you marketing communications (with your consent)
• Improve our website and user experience
• Provide secure access to your service history, invoices, and scheduling through our portal
• Document and verify job completion quality

Photos and Documentation

When our cleaning team completes a job, before and after photos may be taken to document the quality of our work. These photos are:

• Stored securely and accessible through your customer portal
• Used for quality assurance and dispute resolution
• Retained for a period of 2 years after service completion
• Never shared publicly or used for marketing without your explicit written consent

Automated Communications

We send automated email notifications to keep you informed about your services, including:

• Service reminders and schedule confirmations
• Invoice and payment reminders for overdue balances
• Quote follow-up messages
• Job completion notifications with photo documentation

You may stop text messages at any time by replying STOP to any message. That opt-out applies to every text message we send, including service-critical ones. For email, you may unsubscribe from non-essential communications at any time through your portal settings or the unsubscribe link in any email; service-critical email (such as invoice delivery and appointment confirmations) continues while you are an active customer.

SMS/Text Messaging

Our SMS program, Classy Clean of JAX Notifications, sends automated text messages related to your cleaning services. By opting in, you may receive the following types of messages:

• Appointment reminders and schedule confirmations
• Job completion alerts
• Invoice and payment reminders
• Service updates and notifications

Message Frequency: Message frequency varies; you can expect to receive approximately 2–8 messages per month depending on your service schedule.

Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.

Opt-In: You consent to receive SMS messages only by providing your mobile number and checking the SMS consent box, which is unchecked by default, on our SMS signup page at classycleanofjax.com/sms-signup or on our instant estimate request form. Existing customers may also enable or disable SMS notifications at any time under Notification Preferences in the customer portal. We do not accept verbal opt-in for automated text messages. SMS consent is never a condition of purchasing any goods or services, requesting an estimate, booking a cleaning, or completing any transaction — customers who do not opt in receive the same service and are contacted by phone and email instead.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe.

Help: For assistance, reply HELP to any message, email us at support@classycleanofjax.com, or call (904) 290-3575.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information will only be shared with third parties as necessary to deliver the services you have requested (e.g., SMS platform providers).

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider.

Portal Access

When you create a customer or employee portal account, we store your login credentials (email and encrypted password), account preferences, and notification settings. This enables us to provide you with secure access to your service history, invoices, scheduling, and job documentation. Employee portal accounts additionally store time tracking data, schedule assignments, and work-related communications.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and scheduling software), but only to the extent necessary to perform their functions.

Mobile phone numbers and SMS consent data are never sold, shared, or used by third parties for marketing or promotional purposes.

Advertising and Conversion Measurement

We measure which advertisements lead to quote requests. To do this we share a one-way encrypted (hashed) version of your email address, together with the advertising identifiers stored in your browser, with Meta (Facebook and Instagram) and Google. Hashing means these partners receive a scrambled value they can compare against their own records, not a readable address. Some of this measurement is sent from your browser and some directly from our servers; both are limited to the same information.

Your phone number is never included — not in readable form and not hashed, by either method. Neither is your name, street address, city, or ZIP code. Your email address is the only piece of contact information used for advertising measurement.

This measurement runs for visitors to our public website, and we do not currently show a cookie banner. If you would prefer we did not include your information, email us at support@classycleanofjax.com and we will remove it. You can also block this measurement yourself using your browser's privacy or tracking-protection settings, or adjust ad personalization directly in your Meta and Google account settings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted password storage, secure HTTPS connections, and role-based access controls. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Service records and invoices: Retained for 7 years for tax and accounting purposes
• Job photos: Retained for 2 years after service completion
• Account data: Retained for 1 year after account deactivation
• Quote requests: Retained for 1 year if not converted to customer

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Download a copy of your data through the customer portal
• Withdraw consent for photo usage in marketing materials

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Classy Clean of JAX
CLASSY CLEAN OF JAX LLC
Email: support@classycleanofjax.com
Phone: (904) 290-3575